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How to reactivate a user

To reactivate a user:

  • Click on 'Admin'.
  • Click into 'Manage Users', found under the Manage Users heading within the left hand navigation.
  • Find the user within your user list. You can use the search bar to help you.
  • Click on the 3 dots at the end of the row. (If you can't see the three dots, scroll down to the bottom of the user list and use the horizontal scroll bar, or reduce the page zoom)
  • Select 'Reactivate' and confirm your selection.
  • The user will be reactivated, shown by their details within the user list returning to black text and the deactivated user icon being removed.

Once reactivated, the user counts towards your membership allocation.

 

If you have a multi membership subscription, reactivating a user in one membership will reactive the user across all memberships within your subscription.