How to Request an Account Merge

Summary This article explains what information to provide when requesting help with account-related requests — specifically when asking to merge two accounts — and the steps to submit that request.

What information to provide

• Your full name (to identify who is making the request).
• The best contact email address for support to use.
• The two email addresses associated with the accounts you want merged (clearly indicate which account should be merged into which).

How to submit a merge request (step‑by‑step)

1. Provide your full name.
2. Provide the best email address for support to contact you.
3. Provide both email addresses for the accounts involved, and state which account should be merged into the other (for example: merge A into B).
4. Send this information via the support channel you use (website contact form, support email, or the in-product assistant).
5. Wait for a support team member to contact you with confirmation and next steps.

What to expect after you submit the request

• The support team will process the request and contact you regarding the merge.
• If the merge is completed, support will confirm when it has been done.

Troubleshooting and follow-up

• If you notice changes after a merge (for example, user group memberships were altered), notify support. The support team will acknowledge the issue and can escalate to technical teams to prevent similar outcomes in future merges.
• If you need an update or timeline, reply to the support thread or contact support again with your original request details.

Tips for a faster resolution

• Provide the required items (full name, best contact email, and both account email addresses) in your initial message.
• When possible, include a clear instruction indicating which account should remain and which should be merged into it.