How to remove or delete users from your school's account

There are 3 ways you can remove a user. Which option you use depends on which modules you have a subscription for and whether or not the user is being permanently deleted.

1. I want to remove a user from all memberships they have access to.

2. I want to remove a user only from People Development so they can still access CPD in The National College.

3. I want to deactivate a user so they are unable to log in but their details and data is still linked to the school.

1.  I want to remove a user from all memberships they have access to.

• Click on ‘Admin’ which is located in the top navigation to the left of your profile icon.
• Under the ‘Manage Users’ in the left hand menu, click on the 'Manage Users' option.
• Click on ‘Manage Users’ 
• Here you’ll be able to see your full list of users.
• You can use the search bar to search for a particular user. 
• Once you have located the user you need to remove, click on the three vertical dots to the right of their details.
• Select the option to delete a user and click yes to confirm this action.

To delete multiple users:

• Tick the box to the right of each users name.
• Click on the Bulk Actions button and select 'Bulk Delete'.
• You'll be asked to confirm this action.

2.  I want to remove a user only from People Development so they can still access CPD in The National College.

• Click on 'People Development' in the left hand navigation.

• Click on 'Admin' in the top navigation.
• Select 'Users & Groups' from the left hand navigation.
• You'll see a list of your users who have access to People Development.
• Find the user you wish to delete and click on their name.
• Click on the 'Remove from Organisation' button.
• Click on 'Yes' to confirm the action.
• Repeat these steps to delete all users required.

3.  I want to deactivate a user so they are unable to log in but their details and data is still linked to the school.

• Click on ‘Admin’ which is located in the top navigation to the left of your profile icon.
• Under the ‘Manage Users’ in the left hand menu, click on the 'Manage Users' option.
• Click on ‘Manage Users’ 
• Here you’ll be able to see your full list of users.
• You can use the search bar to search for a particular user. 
• Once you have located the user you need to remove, click on the three vertical dots to the right of their details.
• Click on 'Deactivate'.
• Once you have confirmed the action the user will appear greyed out in the user list.
• To reactive the user simply click on the 3 dots and select 'Reactivate'. The user's access will be reinstated with immediate effect.