Transfer of a generic email address in GM 

When a generic email address (for example, generic@school.com) needs to be reassigned to a new user, there are two options.

Option 1 — Change to a Personal/Alternative Email Address

Use this option when the existing user has a valid personal or alternative email address that can be used temporarily.

1. Change the existing user's email address in GM
   • Change generic@school.com to the user's personal or other valid email address.
2. Verify the email address
   • The user will receive a verification email at their new personal/alternative address.
   • The user must complete the verification.
   • This step is important because it releases generic@school.com, making it available for reuse.
3. Create or update the new user
   • Create a new user in GM using generic@school.com
   • If the new user already has a GM account, change the email address on that account to generic@school.com.
4. Deactivate the previous account
   • Set the previous owner's account with a personal email to Inactive or None in GM.
   • Inactive is generally preferable, as this retains the account/records and allows historical information such as attendance records to be corrected if required.

Option 2 — Use a + Alias to Release the Address

Use this option when a personal or alternative email address is not available.

Important: The + character is essential for this method.

1. Change the existing user's email address in GM
   • Change generic@school.com to a + address, for example:
     • generic+01@school.com
     • generic+retiredhead01@school.com
   • The part before the + must remain exactly the same as the original address.
   • The text after the + can be changed as required.
2. Verify the change
   • A verification email will be sent to the original generic@school.com address.
   • Open the verification email and complete the verification.
   • This confirms the change to generic+01@school.com (or the chosen + address) and releases generic@school.com for reuse.
3. Create or update the new user
   • Create a new user in GM using generic@school.com
   • If the new user already has a GM account, change the email address on that account to generic@school.com.
4. Deactivate the previous account
   • Set the previous owner's email with the alias to Inactive or None in GM.
   • Inactive is generally preferable, as this retains the account/records and allows historical information such as attendance records to be corrected if required.