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Understanding Active User Counts vs. Deactivated Accounts

The user total displayed in your account reflects only active users and excludes any deactivated accounts.

When you view the user count on your dashboard, it specifically indicates the number of active users who are currently able to log in and participate in the platform. Deactivated users, while their details and training records remain visible in the admin user list (often shown as greyed out), do not contribute to the total user count that is displayed.

  • Active Users Only: The total user count shown on your dashboard represents only those users who are active and can log in.
  • Deactivated Users: These users are retained in the system for reporting purposes but do not count towards your membership allocation or the active user total.
  • Visibility: Deactivated users will still appear in the admin area for management and reporting, but they are excluded from the main user count.

If you have any further questions regarding user management or need clarification on specific functionalities, please reach out to customer support for detailed assistance.