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Why am I getting a server error when adding Internal CPD?

Receiving a server error is usually down to the size of the document being added, or the size of the image you are adding for the CPD.

To overcome this:

First check the size of the document you are uploading for the internal CPD. The maximum size is 15MB.

Next check the size of your image:

  • Your image is best set at the highest resolution possible, ideally 1920 x 1080.
  • If the image is larger than this you may receive an error when publishing your CPD.
  • You can use a free, online image resolution enhancer to help you resize your image if necessary.