FAQs
Admin and Group Admin
- How to switch between Schools in Group Admin
- What is the School Selector?
- How do I give a user Admin access?
- How do I manage several schools / sites?
- Do parents count towards my limit of users?
- How do I reset a password for a staff member?
- How Do I View Tasks I’ve assigned?
- Which report should I use?
- Can I download certificates for my staff
Policy Manager
Learning Plans
Professional Development
- Does your First Aid course qualify me to become a first aider?
- Can I download a transcript?
- Are your courses certified or accredited?
- What should I do if I can't make any of the scheduled webinar dates?
- How do I ask the expert/webinar presenter a question?
- How do I save my progress on a course?
- Why does the stated 'Duration' of the course seem longer than the course videos are?
- Can parents access the training courses without an account?
- What time is the webinar on?
- What Guidance documents are downloadable
- Is there a time limit to complete a course?
- How do I check which answers I got wrong on an exam?
- Where is the handbook or supporting documents?
- How long do I have access to my courses and webinars?
- Can my school upload WakeUpWednesday Guides to our website?
- Can a group of us take a course/webinar together?
- Do your courses have subtitles?
- How to access Parent Guides
- How do I sign up to Wake Up Wednesday emails?
General
Data Protection
- How is information disposed of?
- How is your data stored securely?
- What information is captured/retained from users?
- Can information be downloaded or printed from the system?
- What method of encryption is used for data being transferred to the system?
- Do you use our data for analysis? If so, how?
- How many data centres will (potentially) be used to store confidential data?
- Does the system have data validation in the fields?
- How are system backups & disaster recovery managed?
- How do you ensure that unauthorised persons cannot access school data?
- How do you ensure that school data is segregated, to prevent being merged with other organisations?
- How are computers and systems security patched and virus protected?
- How do you manage the risk of the system being taken offline maliciously...
- What is the identity verification process for users of the system?
- Do you monitor unusual activity and have integrity verification on system code?
- Are any components of the system installed on the school infrastructure, including the use of an app?
- Where is system data stored?
- Can the system index all data for a unique data subject?
- What are the details of the bandwidth used by the system?
- Do you maintain 120 days of log retention?
- Can school data be copied and archived by unauthorised third parties?
- Has the system been fully tested/accredited to ensure that it cannot be compromised using technical tools?
- How can the users access their Data?